The Memento Group

October 29, 2021

Customer Services Executive

Customer Services Executive Position - The Memento Group

We’re looking for an experienced Customer Service Representative to help with delivering an exceptional level of service from an initial enquiry through to completion and aftercare.

The role will consist of Contributing to thriving sales team with great customer services and the ability to meet the needs of clients who need assistance. Provides sales and customer service support to customers calling, emailing, or instant messaging the team and Company.

“The key is to set realistic customer expectations and then not just to meet them, but to exceed them – preferably in unexpected and helpful ways” – Richard Branson

Key Responsibilities

  • Managing customer emails across multiple inboxes within a timely, professional, and polite manner
  • Liaise with company preferred Courier provider for deliveries, collections, item repairs keeping the customer regularly informed regarding repair timescales/exchanges and refunds.
  • Work as part of the sales team to drive positive company sales results through upsell and customer needs
  • Help customers complete payments through merchant services, BACS, PayPal and process their orders where needed, including failed payments from the shop and auction sites.
  • Check product availability for customer orders and forward requests to order or restock items, if necessary, to satisfy the customer request
  • Communicate with customers about their orders, including any delays or changes in delivery timescales.
  • Investigate and resolve customer complaints as per Company policy.


  • Previous experience of a similar role at a comparable level of at least 3 years is preferred
  • Proficient in MS Office 365 (Excel, Word and PowerPoint)
  • Articulate with your customer communication approach, by email, face to face and telephone
  • Know how to deliver exceptional customer service and takes pride in their ability to tackle all aspects of the role
  • Self-motivated and organised when dealing with high volumes of customer emails, telephone calls across all aspects of the company
  • Ability to adapt to a fast-working environment, and flexible to work on a rota basis during weekends
  • In return we can offer the chance to make your mark and define your future career plan within a dynamic and fast paced sports licencing company.

We would expect you to be based from our head office near Northampton.
Related keywords: customer service, customer service representative, retail

Job Title:

Customer Services Executive


In line with industry standard


Bugbrooke, United Kingdom

Job Type:

Full Time, Permanent


  • Annual bonus scheme
  • Pension scheme
  • Cycle to work scheme
  • Access to on-site life & wellbeing coach

How To Apply:

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